Términos del servicio

Last updated: October 6, 2026

Overview

Welcome to Pet Hair Gone. The terms "we", "us" and "our" refer to Pet Hair Gone. Pet Hair Gone operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Pet Hair Gone is powered by Shopify, which enables us to provide the Services to you.

Please read these Terms of Service (the "Terms") carefully. By visiting, interacting with or using our Services, or by placing an order, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.

Business details

Pet Hair Gone · ABN 37 678 734 329.

Section 1 – Access and account

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority and have given consent for any minor dependents to use the Services.

You are responsible for keeping any account details secure and for all activity that occurs under your account. You must provide accurate and complete information when you place an order.

Section 2 – Products and our store

We try to describe and display our products as accurately as possible, including their colours and images. However, the colours and appearance you see depend on your device, and we cannot guarantee that your display will be exactly accurate.

All descriptions of products and pricing are subject to change at any time without notice, at our discretion. We reserve the right to discontinue any product at any time, and to limit the quantities of any product we offer.

Some products may be available exclusively online through our website and may have limited quantities.

Section 3 – Orders and pricing

We reserve the right to refuse or cancel any order, including for reasons such as product availability, errors in the description or price of a product, or suspected fraud. If we cancel an order after you have been charged, we will refund the amount charged.

Prices are shown at checkout before you place your order. Any applicable taxes and shipping charges are shown at checkout.

Section 4 – Shipping and delivery

Shipping information, including our free standard shipping, is set out in our Shipping Policy.

Section 5 – Returns and refunds

Our 30-day money-back guarantee and how to request a refund are set out in our Refund Policy.

Section 6 – Intellectual property

The Services, including all trademarks, brands, text, displays, images, graphics, product designs and other content, are owned by or licensed to Pet Hair Gone and are protected by applicable intellectual property laws. You may not copy, reproduce, republish or otherwise use any content from our Services without our prior written permission, except for your own personal, non-commercial use.

Section 7 – Optional tools and third-party links

We may provide access to third-party tools or links to third-party websites that we do not monitor or control. You use any such tools and websites at your own risk, and their own terms and policies apply. We are not responsible for the content, products or services of third parties.

Section 8 – Feedback and submissions

If you send us comments, suggestions or other submissions, you agree that we may use them without restriction or compensation. You agree that your submissions will not be unlawful, abusive or misleading, and will not infringe the rights of any third party.

Section 9 – Personal information

Your submission of personal information through our Services is governed by our Privacy Policy.

Section 10 – Errors and omissions

Occasionally there may be information on our Services that contains typographical errors, inaccuracies or omissions, including in product descriptions, pricing, promotions, shipping charges and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Section 11 – Prohibited uses

You may not use the Services for any unlawful purpose; to solicit others to perform unlawful acts; to infringe our intellectual property rights or the rights of others; to harass, abuse or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect the personal information of others; to spam, phish or scrape; or to interfere with or circumvent the security features of the Services.

Section 12 – Disclaimer of warranties and limitation of liability

To the extent permitted by law, the Services and all products are provided "as is" and "as available", and we do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

To the extent permitted by law, Pet Hair Gone will not be liable for any indirect, incidental, special or consequential loss or damage arising from your use of the Services or any product purchased through them. Where our liability cannot be excluded but can be limited, it is limited, at our option, to replacing or repairing the goods, supplying equivalent goods, or refunding the price paid.

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any law (including the Australian Consumer Law) that cannot lawfully be excluded or limited.

Section 13 – Indemnification

You agree to indemnify and hold harmless Pet Hair Gone from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 14 – Severability and termination

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will not be affected.

These Terms are effective unless and until terminated by you or us. We may terminate these Terms or your access to the Services at any time if we believe you have failed to comply with them.

Section 15 – Entire agreement

These Terms, together with any policies or operating rules posted by us on the Services, constitute the entire agreement between you and us and govern your use of the Services.

Section 16 – Governing law

These Terms are governed by the laws of New South Wales, Australia, without limiting any rights you may have under the consumer laws of the place where you live.

Section 17 – Changes to these Terms

We may update these Terms from time to time. The current version will always be available on this page, and the "Last updated" date will show when it was last changed. Your continued use of the Services after changes are posted means you accept the updated Terms.

Section 18 – Contact information

Questions about these Terms can be sent to us through our Contact page.